Do you know what Mapex IT Monitoring Services is? Read this article to discover this new IT monitoring service we offer to our customers and the advantages of monitoring the performance of your MES solution.
Many industrial companies use IT monitoring to gather data from their hardware and software. They do this with the objective of ensuring that everything works as expected and to prevent, detect and resolve problems that negatively affect their production capacity.
At Mapex, we are aware of the important role that our MES platform plays in the day-to-day life of our clients’ factories. That is why we have launched Mapex IT Monitoring Services, a new service that allows comprehensive monitoring of:
- The status of the server where the Mapex MES system is hosted.
- Database maintenance plans.
- Mapex services.
- The overall performance of the server.
Before going into a little more detail about the main functionalities of Mapex IT Monitoring Services, we would like to highlight some of the general benefits of monitoring the performance of an MES.
Benefits of monitoring the performance of your MES software
Problem prevention
MES solutions are interconnected with multiple machines, devices and other types of software. The constant monitoring of these systems allows possible failures to be identified before they impact the daily operations of the factory.
An MES solution provider that offers IT monitoring services can help you immediately detect server outages or connectivity losses, and give you the information you need to take the necessary preventative measures.
This proactive approach is key to minimizing the risk of unscheduled outages, reducing downtime and associated costs.
Real-time response to incidents
When prevention is not enough and a critical problem arises in the MES system, the response capacity to solve it is essential.
Thanks to monitoring and alert configuration, we can carry out rapid detection and resolution of these problems, and prevent small failures from becoming large and costly headaches that can completely stop production processes.
Improved MES system performance
MES system performance is essential to ensure production continues to flow smoothly. In other words, a slow or failing MES solution can cause production delays, cause quality non-conformities and bring with it significant economic losses.
An IT monitoring service allows you to continuously monitor KPIs and ensure that both the CPU and RAM are adequate for the correct execution of the services.
With this data, IT teams can optimize MES system performance, helping the factory operate efficiently and the company achieve its production goals.
Security and regulatory compliance
Most industrial companies are subject to strict security regulations and work with a large amount of data that they must protect to ensure business continuity.
These types of services allow you to verify the correct status and execution of database backups so that you can preserve their integrity.
Mapex IT Monitoring Services: a new service for our clients
If you are already a Mapex customer or are considering implementing our software in your factory, you should know that with Mapex IT Monitoring Services you will be able to optimize the performance of your MES solution, reduce downtime and speed up problem resolution.
With our service, your IT team will be able to monitor from the same screen such relevant KPIs as the percentage of free hard disk space, available RAM memory, and CPU load, as well as the status of the SQL service or metrics related to maintenance and backup plans.
In addition, Mapex IT Monitoring Services includes a maintenance plan for the servers where the Mapex MES system runs with the objective of:
- Ensuring that both the CPU and RAM are adequate for the execution of the services.
- Verifying the correct status and execution of database backups.
- Reviewing the status of the databases.
- Reviewing maintenance plans for existing databases.
- Monitoring server network traffic.
Do you want to know more? Contact us through this form to receive more information and discover the requirements for installing Mapex IT Monitoring Services.
