Website Privacy Policy

1. Responsible for the treatment

The company responsible for the processing of your data under this Privacy Policy is: MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U.

NIF: B62131875

Address: C/ FIGUERES (POL IND SOT PRADALS), 28 1 – 08500 VIC (Barcelona)

E-mail address: rgpd@mapex.io

Web: www.mapex.io 

Phone: +34 910 601 808

Registered in the Mercantile Registry: Barcelona, Tomo 32.199, Folio 145, Hoja nº B-202.589

At MAPEX MANUFACTURING SOFTWARE SOLUTIONS S.L.U., we recognize the importance of protecting your personal information and are committed to treating it responsibly and in compliance with data protection laws.

This Privacy Policy is intended to regulate all aspects relating to the processing of data of different users who browse or provide their personal data through the various forms located on the website.

2. Personal Data

A personal data is the information that identifies you or makes you identifiable. Through the web, in the boxes established for this purpose we collect the personal data that the user communicates to us: name, surname, email, telephone, postal address, town, etc., as well as all those data that you voluntarily provide us through any of the social networks of which the user is registered. In this case, privacy will depend on the configuration established by the user, as well as the terms and conditions of the social network itself.

The user’s visit to the website does not imply that he/she has to provide any information about his/her personal data. However, in case of providing them, the data will be processed lawfully subject at all times to the principles and rights contained in the RGPD 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of 5 December.

Your personal data will be treated confidentially and only for those purposes to which you have consented, as explained below in this Privacy Policy and in each of the privacy policies of the different forms on the website.

3. Commitment to Privacy

MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U. is fully committed to compliance with the regulations and the General Data Protection Regulation of the European Union and the regulations relating to the protection of personal data in force at all times.

MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U. has taken the determination to implement the following principles, being privacy the basis on which all treatments are configured:

  • Transparency in data processing: whenever personal data about users is collected, the purposes of such processing shall be duly disclosed in the corresponding privacy policy.
  • We will always process the data that are strictly necessary to carry out the informed treatment.
  • You will never be obliged to provide personal data, unless it is really necessary to provide the service requested.
  • No data will be shared with any third party.

MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U. obtains your personal data (information and data obtained through the use of cookies) in order to manage requests and offer services and products in which users may be interested. Specifically, personal data is processed for the following purposes:

  • To be able to respond to queries, questions or requests made through the customer service or communication or press channels identified on each web page and to contact us in order to respond to them.
  • To improve our web pages, services and products, and to provide better service and content.
  • To provide access to restricted areas of our website (registration may require acceptance of a specific privacy policy).
  • To answer job applications in our company or to consider CVs for future selection processes.
  • To manage the communications submitted through the complaints channel implemented by MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U. The personal data (in case the communication is not anonymous) and information provided will be processed in order to manage and resolve the complaint made through the channel and which is accessed through the web. The basis of legitimacy of the treatment of these is the fulfillment of a mission carried out in the public interest, as well as compliance with a legal obligation. The data will be kept only for the time necessary to decide whether or not to initiate an investigation into the facts reported. In any case, three months after the data have been entered, if the complaint has not been successful, they may be kept only for the purpose of leaving evidence of the system, in anonymized form. In the event that the complaint is successful, the data will be deleted and blocked from the internal complaint system, and will be kept for a period not exceeding ten years. The data may continue to be processed by the competent authority and body in case of investigation of the reported facts.

Data will only be communicated to third parties when necessary for the adoption of disciplinary measures or for the processing of legal proceedings, if applicable, without prejudice to the notification to the competent authority of facts constituting a criminal or administrative offense.

4. Sending of Commercial Communications

MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U. may provide registration or subscription resources for news or general or commercial information about the company. These resources will always be subject to the users’ consent for their delivery.

If authorization has been granted, MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U. will send information about its products, activities, and services tailored to users according to their interests and preferences.

Consent to receive commercial communications may be revoked at any time through the link or button provided in each communication.

5. Duration of Processing and Retention Period

At MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U., we process personal data for the time necessary to fulfill the purposes for which they were collected, as long as the website user has not withdrawn their granted consent. Therefore, we minimize the processing and retention period of personal data.

In any case, even if users request the deletion of their data, we may retain and store them, properly blocked, for the necessary period to comply with our legal obligations.

Regarding the data provided by users in relation to job offers, if an employment relationship is not established, such data will be retained for a maximum period of one year, after which they will be deleted unless instructed otherwise.

6. Disclosure or Communication of Personal Data and International Transfers

User data will not be disclosed or transferred to third parties unless there is a legal obligation or in cases where service providers linked to the Data Controller act as data processors.

Our servers are located within the European Union, and as a general rule, we contract service providers that are also based within the European Economic Area or in countries that have been declared as having an adequate level of protection.

If we need to use external service providers requiring the transfer of personal data outside the European Union or to countries that have not been declared as having an adequate level of protection, we will ensure the security and legitimacy of the data processing through adequacy decisions, standard contractual clauses, binding corporate rules, exceptions, or any other instrument approved by the supervisory authority that provides appropriate safeguards for the international transfer of data.

7. Data Update

It is important that website users inform us of any changes to their personal data to ensure they remain up to date. Otherwise, we cannot be held responsible for the accuracy of the data.

The website user guarantees that the personal data provided are truthful, ensuring that all information corresponds to their actual situation, is up to date, and accurate. The user is obliged to notify us of any modifications in this regard.

8. Third-Party Data

If the website user provides third-party data to MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U. for any purpose, they guarantee that the data has been lawfully obtained, that the affected individuals have been previously informed, that their consent has been obtained for disclosure, and that the information provided is accurate and truthful.

9. Processing of Data of Minors

Anyone who provides data through the forms on this website and accepts its processing declares that they are over fourteen years of age, and access and use of the portal is prohibited for minors under this age. If at any time the Data Controller detects that a minor under 14 years old has provided personal data, we will proceed to cancel this data. Furthermore, parents or guardians may, in any case, contact MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U. to block the access account of minors under their care who have registered by falsifying their identity.

10. Mandatory Nature of Requested Information

All our forms include an asterisk (*) for mandatory fields. If the website user does not provide information in these fields or does not check the box to accept the Privacy Policy, the submission of the information will not be allowed.

11. Use of Passwords

If accessing any private area on the website, the website user must “Log In” and provide the email address and password generated during the registration form, following the complexity rules set on the website at that time.

Users are responsible for the proper custody and confidentiality of any identifiers and/or passwords they have selected during registration and commit to not sharing their use with third parties or allowing access to unauthorized individuals.

Additionally, it is the website user’s obligation to immediately notify the Data Controller of any event that may lead to the misuse of the identifiers and/or passwords, such as theft, loss, or unauthorized access, in order to proceed with their immediate cancellation.

12. Social Media

The purpose of tools such as LinkedIn, YouTube, X, etc., and other social media platforms is to provide visibility and promote the activities carried out by our organization. These tools store personal data on the respective service servers and are governed by their own privacy policies. It is recommended to review and read the terms of use and privacy policies of the social media platform when registering, considering the different configuration options regarding the privacy level of the user profile on the platform.

Furthermore, the Data Controller reserves the right to remove from its social media any information posted by third parties that violates the law, incites such violations, or contains messages that undermine the dignity of individuals or institutions. The Data Controller also reserves the right to block or report the profile responsible for these messages.

For more information about our Social Media Privacy Policy, click here.

13. Exercise of Rights and Claims before the Spanish Data Protection Agency

As a result of the processing of personal data by MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U., the applicable legislation grants users a series of rights:

  • Right of Access: The website user has the right to know the personal data we process and the purposes for which we process them.
  • Right of Rectification: The website user may request the rectification of any personal data in our records that are inaccurate or incorrect at any time.
  • Right of Deletion: The website user may request at any time that their personal data be deleted from our records.
  • Right of Opposition: The website user may object to the processing of their data in relation to any of the purposes for which we process it, in accordance with the applicable privacy policies in each case.
  • Right to Restriction of Processing: The website user may request the restriction of processing if they believe that the data we hold is incorrect or inaccurate, if they believe that we are not processing their data lawfully and would prefer us to limit the processing or delete it, or if the data we hold is no longer necessary for the purposes for which it was collected.
  • Right to Data Portability: In certain circumstances, the website user may receive the personal data they have provided to us in a structured, commonly used, and machine-readable format, and transmit it to another data controller.

To exercise their rights, the website user can contact us at the following email address: rgpd@mapex.io, indicating “Privacy” in the subject line. In order to verify that the website user is the data subject, we may ask them to send a document proving their identity. We will aim to respond as quickly as possible and, in any case, within one month from the request and proper identification.

The website user can also contact the Spanish Data Protection Agency, the Spanish supervisory authority, if they believe their rights have been violated, via the electronic headquarters at www.aepd.es.

14. Confidentiality

We are committed to treating your data with the utmost confidentiality and discretion, as well as implementing all appropriate and reasonable security measures for the processing of your data.

15. Use of Cookies

The use of cookies is necessary for the use of this website. Cookies are used to improve the service provided by MAPEX MANUFACTURING SOFTWARE SOLUTIONS, S.L.U., and can be activated or deactivated by the user when accessing the website. In no case will any personal information related to users be stored, and all obtained information will be anonymous. More information can be found by reading our Cookie Policy.

 

Last updated: October 17, 2024.